Config Manager

Add Room
Rooms
Name Cap. Hourly Rate Hours Status Actions
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Add Event Type
Event Types
Name Description Status Actions
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Price Override Grid Set custom hourly rates per room + event type. Blank = uses room default hourly rate.

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Add Service
Services

Services appear as optional add-ons when confirming bookings in the Calendar and Dashboard.

Service Type Price Status Actions
No services defined yet.
Booking Turnaround Buffer

The minimum gap required between back-to-back bookings in the same room. A new booking cannot start within this buffer period after an existing booking ends, and cannot end within this buffer period before an existing booking starts.

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Tier 1 — Full Refund

Customer receives a 100% refund when they cancel this many days or more before the booking date.

14 days
Tier 2 — Partial Refund

Customer receives a partial refund when they cancel between 7–13 days before the booking.

7 days
50 %
Tier 3 — No Refund

Automatically applied when the customer cancels within 7 days of the booking date. No manual setting required — this threshold is determined by Tier 2.

Live Policy Preview

This is how the policy will appear to your team when processing a cancellation.

Example: £500 booking
Refund amounts are calculated at the time of cancellation. All cancellations are recorded with a unique CANC-XXXXXX reference and appear on the Accounts page.
Membership Policy Templates

These policy texts are automatically appended to confirmation and invoice emails based on the booking type. Edit the base terms and any additional clauses, then save each template individually.

Policy A — Standard One-off

Applied to all single, one-time bookings. Standard terms with no recurring clauses.

Policy B — Recurring Member

Applied to all recurring membership bookings. Include notice period and cancellation clauses here.

Policy C — Community / Charity

Applied to discounted community or charity bookings. Include storage restrictions and review clauses.

Stripe Payments
Never shown after saving. Leave blank to keep the current key.

Stripe Webhook Setup (one-time)

  1. Log in to your Stripe Dashboard → Webhooks
  2. Click + Add endpoint
  3. Endpoint URL — copy and paste:
    https://api.venuedesk.co.uk/stripe/webhook
  4. Under Events, select: checkout.session.completed
  5. Click Add endpoint, then reveal and copy the Signing secret
  6. Paste it in the field below and click Save Stripe Settings
Secret key: not set Webhook: not set
BACS Bank Transfer

These details are shown to customers who choose to pay by bank transfer.